Frequently Asked Questions

Updating App

Updating Wowitel

You can easily update Wowitel from your phone’s applications store.

Note: If you received a message, but your version of Wowitel doesn’t support it, please update Wowitel.

  • For Android, search for Wowitel in the Play Store app and tap Update.
  • For iPhone, search for Wowitel in the App Store app and tap Update.

We encourage you to always use the latest available version of Wowitel. Latest versions contain the newest features and bug fixes.

Verification

Wowitel sends your phone number and password to your entered email only. You’ll only be able to login when you’ll enter a verified email.

Account & Profile

Wowitel allows you to manage your Account & Profile information which is totally secured and no one can see until you add someone as a friend on our application.

Lost & Stolen Phones

Wowitel provides 24/7 dedicated support to its customers! If your phone is lost and you have want to deactivate your account for a time being, it can be done instantly. Your request is just one email away.

Lost & Stolen Phones

Wowitel provides 24/7 dedicated support to its customers! If your phone is lost and you have want to deactivate your account for a time being, it can be done instantly. Your request is just one email away.

What happens when an account is deactivated

Your account is completely unable to login.

Changing phone numbers

Wowitel assigns a specific US number against each customer. Every customer have an option to change its number at the same cost i.e 25$.

Is it free to send messages over Wowitel?

Wowitel uses your phone’s Internet connection (4G/3G/2G/EDGE or Wi-Fi, as available) to send and receive messages to your friends and family. You do not have to pay for every message. As long as you have not exceeded your data limit or you are connected to a free Wi-Fi network, your carrier should not charge you extra for messaging over Wowitel.

Wowitel calling works in the same way.

Does it only cost 25$/month or there are any hidden charges?

There are no hidden charges from Wowitel as long as you have not exceeded your data limit or you are connected to a free Wi-Fi network

Seeing your phone number/email already in Wowitel

All Wowitel accounts are tied to email accounts. If you’re the owner of your email account that you want to setup with wowitel, we’ll send you a verification email and will provide you the phone number and password details.

End-to-end encryption

Wowitel respects everyone’s Privacy which is why we have encryption on each and every message and call of our customers.

Wowitel encryption ensures only you and the person you’re communicating with can read what’s sent, and nobody in between, not even Wowitel.

Troubleshooting

Wowitel only connects when you’ve a working internet connection. You can only be able to make calls and send messages when you’ve a working internet connection.

Have more questions? Don’t hesitate to contact us for help